Authenticity Guaranteed On All Products

FAQs

Shopping:

What is Hubkicks

Hubkicks is the global e-commerce platform for sneakers. We have the widest selections and authenticity is guaranteed.

 

Hubkicks enables the buying and selling of high-demand sneakers, we vow to provide a premium shopping  experience and authentic products to all our customers.

 

How do I know if the items are Authentic?

All Hubkicks merchandise are authentic, guaranteed.

Learn more about our Assurance of Authenticity. 

Are your items new?

Hubkicks only sells authentic items in an unworn and in pristine condition. 

How do I track my order?

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.

 

You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order.

Will I be able to exchange my purchase for another size?

Yes, size exchange is available under the condition that the item(s) is unused.

A request for exchange can be made within 30 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.

Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.

Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

**Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

What if the product I received are defect or not the product I ordered?

We're sorry to hear that the item did not meet your expectation. Please contact our customer service team so we can look into further details for you.  

Shipping & Returns:

Where do you ship to and how much will it cost?

Free worldwide shipping.

Orders are shipped via Aramex, UPS, DPEX, FedEx, DHL, S.F. Express, SpeedPost(EMS), or Air Mail, depending on the your location.

How do I track my order?

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. 

 

Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.

 

You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order.

Why hasn't my order shipped out?

Every item at Hubkicks goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 7 business days, varies on arrangement of an order.

Can I cancel my order?

You have the option to cancel the order given that the order has not yet been shipped out (tracking number not yet updated).

Please contact us for the cancellation request.

Please note that cancellation requests is not 100% guaranteed and there will be a cancellation fee - 15% of the total payment (shipping included) for all cancellations. Refund will be issued back to the original payment method only.

Can I change my shipping address after an order is placed?

Once the order has been placed, we are not able to modify your shipping address.

However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.

How do I return my purchase?

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

- Returns request will only be accepted within 30 days of the delivery date.

- The goods being returned must be unused and in their original condition with the tags attached.

- Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

 

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

Pricing

Do you do have a best price guarantee or price match?

We currently do not have a Best Price Guarantee or Price Matching policy.

However, we do welcome any feedback on certain products being priced uncompetitively.

Please contact us and we will be happy to assist further.

OUR PROCESS

At Shoes Fetch, we ensure that every pair of sneakers we deliver match up to the highest quality standards. Each pair goes through detailed inspection upon leaving our network of authorized retailers, where we double check at our facilities for color fading, any dirt or stains, oxidization and more. No detail is spared—from the uppers, soles, insoles, laces, to the shoebox, we check every item thoroughly to ensure your orders arrive looking box fresh.

[ Shoe boxes (dents, etc.) - foreign labels are ok ]
Shoe boxes that are dented or damaged will not be shipped out to our customers. Please note that as we work with a network of trusted, authorized retailers from over 50 countries, your purchase may come with foreign labelling. Our team checks to ensure that these labels are true to each brand's standard labelling across the world.

 

[ Scratches ] Shoes Fetch checks for any scratches on the uppers to make sure your sneakers do not come scratched on leathers or suedes. We check for knicks, scuffs and any small scrapes found will be immediately returned to the retailer.

[ Oxidation ]
Some shoes turn yellow over time due to improper care or storage. We check each pair of shoes to ensure that the color is new, and no signs of oxidation are visible.

[ Stains ]
Each pair of sneakers ordered via Shoes Fetch goes through a thorough check for any variations in the uppers, to ensure that no stains are on the shoes. If we find any stains—big or small, the shoes are immediately shipped back to the retailer for an exchange, and not to you.

[ Dirt ]
We make sure that each pair of sneakers shipped out are box fresh, not worn or scuffed, so we check for any signs of dirt on the uppers and soles, including any glue marks.

[ Fading ]
Shoes Fetch's quality control team inspects every shoe individually and as a pair to make sure there are no color differentiations or fading on the uppers (example shade differences between left and right shoes). We also check for faded marks on the tongue, backs or soles.

[ Rips ]
Sneakers found with creases or rips on the uppers will not pass our Quality Control test, and will not be shipped out to you.

[ Shoe laces (rips, etc.) ]
Shoes Fetch examines every pair of shoelaces to make sure they are brand new, without wear and tear, or yellowing on any part of the lace.

REAL TALK
WE'RE DIFFERENT

100% AUTHENTIC,
100% OF THE TIME

We vet retailers through a highly selective process so there are no chances of replicas, ever.

Brand New & Unused

Every item is brand new, unused and in its original box.
Shoes Fetch only sells authentic items in an unworn and in pristine condition.